Amazon suspensions guide for Amazon sellers

All that you need to know about Amazon Suspensions

Table of Contents

Amazon Suspensions

One of the most frighting moments for Amazon seller is the moment you login to your Amazon account and discover that your account/listing has been suspended. for some reason.

There are many suspension reasons and in the following article we will explain what stands behind them, how to avoid them, and what you should do to reinstate your Amazon account as soon as possible.

Amazon Trademark infringement

Suspension Type: Legal

Suspension Level: ASIN

The Why

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How to avoid Trademark suspension?

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Hello,

We are contacting you because we received a
report of trademark infringement on the product detail page associated with one
or more of your listings. 

Sellers on Amazon.com are not allowed to use
trademarked terms in a way that might lead their product to be confused with a
different trademarked product.

Please modify your product and product
detail page to ensure they do not infringe on the trademark of the rights owner
listed below.

Examples of unacceptable terms:

— “AmazonBasics speaker charging cable.”
AmazonBasics is trademarked by Amazon.

— “Wireless Amazon speaker for laptop.”
Amazon is trademarked by Amazon.

— “Cable similar to Pinzon.” Pinzon is
trademarked by Amazon, and we prohibit the use of “similar to.”

Examples of acceptable terms:

— “Cable for charging AmazonBasics
speaker.” The cable is not created or sold by Amazon.

— “Wireless speaker for laptop, compatible
with AmazonBasics.” The speaker is not created by Amazon.

— “Basic cable works with Pinzon.” The
cable is not sold or created by Pinzon.

To learn more about this policy, search for
“Intellectual Property Violations” in Seller Central Help.

ASIN: (The ASIN of your product)

Title: (Your Product Title)

Trademark: (Trademark Number)

Complaint ID: (Compliant ID Number)

Sincerely,

Amazon Seller Performance.

What to do if Amazon suspend my account?

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Chronic Defective

Suspension Type: Legal

The Why

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How to avoid Chronic Defective suspension?

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Your offer of ********* has been closed because the negative customer experience (NCX) rate on recent orders is considerably higher than for similar products. The NCX rate takes into account returns, refunds, customer service requests, and one-star product reviews.

The closing of your offer does not affect your seller account. The action and this alert are to prevent further negative customer experiences and give you the opportunity to resolve any product or listing issues.

For details, including the NCX rate and recent customer comments, click the link below, or copy and paste it into a browser. After you have addressed any issues, you can relist your product immediately without contacting Amazon.

Hello from Fulfillment by Amazon,

Your offer for ASIN (Your ASIN) has been closed owing to negative customer return comments. As this is the second time that the ASIN has had a customer feedback issue, we will require a Plan of Action that addresses the customer issue prior to reinstating your offer. The closing of your offer does not affect your seller account.

We have identified defective issue across the following customer comments:

Plays ******* but does not ********, ********** doesn’t work

Will n*********** or ******. Tried in ************ …*******cups are not good

It doesn’t work

Doesn’t ******** to ******* and doesn’t ******

Item wouldn’t shut off, and then when it finally did, it won’t turn back on.

don’t make ********, inner *********not connected well, and it does not ****** to the ****, one ********* flipped other side

Does not create ******* like pictures and videos show

This item is useless and A will not ******* to a ***** and B is not working

I’ve used half a thing of ********* trying to get this to work. It has yet to do so.

To address the customer comments above, please complete and send us a plan of action by answering the following two questions:

  1. What is the root cause of the customer reported issue?
  2. What actions are you taking to address the root cause?

A successful Plan of Action will always be directly related to the root cause of the customer reported issue and may include but is not limited to:

  • Listing detail page updates
  • Product design changes
  • Improved instruction manuals
  • Inventory removal orders

To send us your POA, please reply to this case within Seller Central. If we approve your plan of action, we will reinstate your offer immediately.

This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA. After 48 hours, you will need to reach out to Seller Support, referencing this case number, with your Plan of Action.

Thank you for selling with Amazon,

********* U.

Fulfillment by Amazon Support

What to do if Amazon suspend my account?

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Safety compliance

Suspension Type: Legal

The Why

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How to avoid Safety compliance suspension?

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Greetings from Amazon.com. 

It has come to the attention of our Product Safety department that a concern has been lodged regarding a product sold by you. I’m writing as part of an internal investigation to address our mutual customer’s concerns regarding that product, and help to bring about a satisfactory resolution for them.

The complaint is regarding (ASIN) – (Product Title) and the customer comment is as follows: 

“I like these but found out that I am allergic to the plastic”.

“It gives some support, which was good, but it gave me a major rash on my wrist. I couldn’t wear it for even a half day. These aren’t for me.”

“Gave me a rash!!!”

Product Safety asks that you please respond to the above concern by taking the following steps:

  1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

If you have questions about the appropriate standards for the product, please consult with the laboratory directly.

  1. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
  2. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.

Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.

 

Please note:

While we investigate, product will remain unavailable for purchase from our website.

If the above documentation request is not completed in entirety within 7 days the case will be closed and the ASIN will remain suppressed.

What to do if Amazon suspend my account?

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Design Patent

Suspension Type: Legal

The Why

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How to avoid Design Patent suspension?

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Hello,

We removed some of your listings because we received a report from a rights owner that they infringe the following patent(s):

–Patent number D******

The listings we removed are at the bottom of this message.

Why did this happen?

One or more of your listings may be infringing the intellectual property rights of others.

We’re here to help.

If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070).

How do I reactivate my listing?

To reactivate your listing you may provide one of the following:

1) A letter of authorization or a licensing agreement from the manufacturer or Rights Owner demonstrating that your product sales are lawful to notice-dispute@amazon.com. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.

Have your listings been removed in error?

If you believe there has been an error, please tell us why. Your explanation should include the following information:

— Proof that you have never sold the reported product. We will investigate to determine if an error occurred.

OR

— Explanation of why you were warned in error. We will investigate to determine if an error occurred.

What happens if I do not provide the requested information?

If we do not receive the requested information, your listings will remain inactive.

If you do not provide the information within 90 days, you will receive a request to remove the inventory associated with these listing per our removal policy (https://sellercentral.amazon.com/gp/help/202000820). Failure to address this request can lead to destruction of your inventory.

ASIN: B0********

B0********

Infringement type: Patent Number: D******

Complaint ID: 6*********

— (Patent Owner Name)

— amz@*******.com

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

— iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485

— Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…

Sincerely,

Amazon.com

What to do if Amazon suspend my account?

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Inauthentic

Suspension Type: Legal

The Why

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How to avoid Inauthentic suspension?

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Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you.

The listings we removed are at the end of this email.

Here are the types of complaints we received:

Complaint Type

ASIN

Title

Additional Information

Inauthentic

B0**********

***** ****** ***** *** ** ***** *** ** * ****

 

Please edit your listings to make sure that:

  • The items exactly match the product description on the detail page.
  • The items are listed according to our Condition Guidelines.

You can reinstate these listings in the Inventory section of Seller Central. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.

You can see the health of your account in the Performance section of Seller Central.

To learn more about our policies, search for these topics in Seller Central Help:

  • Prohibited Seller Activities and Actions
  • Product Detail Page Rules
  • Condition Guidelines

Please do not reply to this email. To talk to someone about this email, ask our Seller Support team to contact you.
Contact us.

You can see the health of your account in the Performance section of Seller Central (https://sellercentral.amazon.com/performance/dashboard).

Seller Performance Team

What to do if Amazon suspend my account?

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Used Item Sold As New​

Suspension Type: Legal

The Why

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How to avoid Used Item Sold As New suspension?

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Dear Seller,

We removed some of your listings because of customer complaints about items listed at the end of this email. Customers may be complaining because the items they received did not accurately match the condition or description of the product mentioned in the product detail page of your listings.

Why did I receive this message?

Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Products listed in “new” condition are expected to arrive in brand new, unopened condition with no signs of damage or wear. If customers receive a product that does not match this description, it may lead them to perceive the item as being previously opened or used.

Learn more about our policies in Seller Central Help:

Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)

Amazon Product Authenticity and Quality Help Page (https://sellercentral.amazon.com/gp/help/G202010130)

Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)

Best Practices in Product Authenticity and Quality (https://sellercentral.amazon.com/learn/courses?ref_=su_courses_c12_m554&courseId=12&moduleId=554)

Prohibited Seller Activities and Actions (https://sellercentral.amazon.com/gp/help/200386250)

How do I reactivate my listings?

To reactivate your listings, please provide us the following information:

A plan of action that explains:

The issue(s) that led to the complaints about the product condition or description of your items.

The actions you have taken to resolve the issue(s) that caused the complaints about the product condition or description of your items.

The steps you have taken to prevent future complaints about the condition of your items.

Here are a few things to consider as you create your plan:

Sourcing: Are you sourcing the product from a trusted supplier that sells items in condition?

Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?

Packaging: Is the product in its original manufacturer packaging as listed on Amazon?

Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?

Review your communications, reviews, and feedback from buyers to better understand the issues.

Be as specific as possible in your plan.

Do not limit your plan to issues with specific orders.

Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below:

These documents should reflect your sales volume on Amazon during the last 365 days.

Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?

To send us the above information, please visit your Account Health Dashboard (https://sellercentral.amazon.com/performance/dashboard) in Seller Central and click on the appeal link next to the impacted ASIN..

What happens if I do not send the requested information?

If we do not receive the requested information your listings will remain deactivated. If we receive additional complaints about your listings, we may deactivate your Amazon seller account.

We’re here to help

You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).

You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq)

or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485)

or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device.

The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon

What to do if Amazon suspend my account?

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Dropshipping

Suspension Type: Legal

The Why

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How to avoid Dropshipping suspension?

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Hello, Your Seller-fulfilled offers and privileges have been deactivated. 

Please ship any open orders to avoid further impact to your account. You may still accept Amazon-fulfilled orders. Learn how to change Seller-fulfilled offers to Fulfilled by Amazon on the Manage Inventory page in Seller Central at https://sellercentral.amazon.com/gp/help/53921. 

Unfortunately, in order to ensure the best customer experience during the holiday season, we were unable to contact you in advance to discuss the reasons for the account review and any actions required to continue selling. You can still call us. 

The Account Health Support team is available from 9:00am to 5:00pm, 7 days a week, during Pacific Standard Time at this link: https://sellercentral.amazon.com/cu/contact-us/cmn/SPERFORMANCE. 

We also offer support in Mandarin and English, 7 days a week, from 9:00am to 5:00pm China Standard Time at this link: https://sellercentral.amazon.com/cu/contact-us/cmn/MARKETPLACE.

Why is this happening? Sellers on Amazon are not allowed to use drop shipping to fulfill orders without meeting the following criteria:

 

  1. Be the seller of record of your products.
  2. Identify yourself as the seller of your products on all packing slips and other information included or provided in connection with them.
  3. Be responsible for accepting and processing customer returns of your products.
  4. Comply with all other terms of your seller agreement and applicable Amazon policies.

Amazon’s Drop Shipping Policy can be found at https://sellercentral.amazon.com/gp/help/G201808410. 

How do I reactivate my Seller-fulfilled privileges? 

If you would like to reactivate your Seller-fulfilled privileges, please send a plan of action that explains:

 — The root cause(s) of the Drop Shipping Policy violations.

— The actions you have taken to comply with Amazon’s Drop Shipping Policy.

— The steps you have taken to prevent violations of Amazon’s Drop Shipping Policy going forward.

How do I send the required information? 

Submit this information at https://sellercentral.amazon.com/performance/notifications?ref=ah_em_op. 

What happens if I do not send the requested information? 

If we do not receive the requested information, your Seller-fulfilled offers will remain deactivated. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. 

This process usually takes about 60 days but could take longer. We’re here to help If you have questions about this policy or information requested above, please contact us at https://sellercentral.amazon.com/cu/contact-us. 

Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610. 

Has your account been deactivated in error? 

If you believe there has been an error, please submit an explanation. Your explanation should include the following information: 

— Evidence or examples that demonstrate that your account complies with our Drop Shipping Policy. 

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. 

The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. 

— Download iOS App at https://itunes.apple.com/us/app/amazon-seller/id794141485. — Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&h

What to do if Amazon suspend my account?

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Order Defect Rate - Low Shipping Rate (ODR / LSR)

Suspension Type: Legal

The Why

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How to avoid ODR / LSR suspension?

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Dear Amazon Seller,

We have not received a valid plan of action addressing negative feedback, A-to-z claims from your customers. Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your order defect rate exceeded the target of 1%. Amazon’s Order Defect Rate Policy can be found at (https://sellercentral.amazon.com/gp/help/200285170).

How do I reactivate my account?

Please review your orders to determine the cause of the defects. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links:
— Appeal A-to-z Claims: (https://sellercentral.amazon.com/gp/help/G202041210)
— Request removal of seller feedback: (https://sellercentral.amazon.com/gp/help/20231)
— Appeal Chargeback Claims: (https://sellercentral.amazon.com/gp/help/G202145040)

Additionally, please send a plan of action that explains:

— The root cause(s) of the A-to-z claims, negative feedback and service chargebacks
— The actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks
— The steps you have taken to prevent A-to-z claims, negative feedback and service chargebacks going forward

How do I send the required information?

Submit this information at (https://sellercentral.amazon.com/performance/notifications?ref=ah_em_op ).

What happens if I do not send the requested information?

If we do not receive the requested information your account will remain deactivated and funds in your account may be held for 90 days.

We’re here to help 

The Account Health Support team is available 7 days a week to address your concerns in detail. To request a call from the Account Health Support team between 7:00 am to 6:00 pm Pacific Standard Time use this link: (https://sellercentral.amazon.com/cu/contact-us/cmn/SPERFORMANCE) or between 9:00 to 5:00 China Standard Time use this link: (https://sellercentral.amazon.com/cu/contact-us/cmn/MARKETPLACE).

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
–Evidence or examples that demonstrate that your account complies with our Order Defect Rate Policy

You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op) or select Account Health on the home screen of the Amazon seller app on your iOS or Android device. Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
— Download iOS App at (https://itunes.apple.com/na/app/amazon-seller/id794141485)
— Download Android App at (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl)

Sincerely,
Seller Performance Team
Amazon.com

What to do if Amazon suspend my account?

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Reviews Manipulation

"Misuse of Ratings, Feedback, or Reviews," "Misuse of Sales Rank," and "Misuse of Search and Browse"

Suspension Type: Legal

The Why

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How to avoid Reviews Manipulation suspension?

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Hello,

Your Amazon seller account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.

Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have manipulated your sales and violated one or more of the “Misuse of Ratings, Feedback, or Reviews,” “Misuse of Sales Rank,” and “Misuse of Search and Browse” policies (https://sellercentral.amazon. com/gp/help/G200386250).

How do I reactivate my account?

To reactivate your account, please send a plan of action that explains:
— The root cause(s) of the Sales Rank & Search and Browse violation;
— The actions you have taken to resolve the policy violation; and
— The steps you have taken to prevent this violation in the future.

How do I send the required information?

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central

What happens if I do not send the requested information?

If you do not send an acceptable plan within 17 days, you may not be eligible to sell on Amazon anymore.
If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments- funds@amazon.com. 

If you have any FBA inventory remaining in our fulfillment centers, you will receive an email in 30 days with instruction on how to remove it.

You can view your account performance at (https://sellercentral.amazon. com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. — iOS App (https://itunes.apple.com/us/ app/amazon-seller/id794141485?mt=8)
— Android App (https://play.google.com/ store/apps/details?id=com. amazon.sellermobile.android&hl=en_US)
Thank you.

What to do if Amazon suspend my account?

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Copyright

Suspension Type: Legal

The Why

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How to avoid Copyright suspension?

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Hello,

We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s copyright. The listings we removed are at the bottom of this message.

Why did this happen?

One or more of your listings may be infringing the intellectual property rights of others.

We’re here to help.

If you need help understanding why your listings may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070).

How do I reactivate my listing?

Please provide the following to reactivate your listings:

— An invoice, letter of authorization or a licensing agreement from the manufacturer or Rights Owner demonstrating that your products are lawful to notice-dispute@amazon.com. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.

Have your listings been removed in error?

If you have never sold or listed the product, please reach out to us and tell us.

If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask for a retraction of the notice. To retract the complaint, the rights owner must send the retraction to us at notice-dispute@amazon.com or use the retraction function in Brand Registry.

These are the rights owner’s contact details:

—    (Rights owner name)

—    v************@1**.com

We can only accept retractions if the rights owner clearly states that they made an error. For any other reason, please explain to us why you were warned in error so that we can investigate the case.

If you do not provide the information within 90 days, you will receive a request to remove the inventory associated with these listing per our removal policy (https://sellercentral.amazon.com/gp/help/202000820). Failure to address this request can lead to destruction of your inventory.

ASIN: B0*********

Infringement type: Copyright

Complaint ID: 6************

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

— iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485

— Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…

Sincerely,

Amazon.com

What to do if Amazon suspend my account?

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Detail Page Needing Correction

Suspension Type: Legal

The Why

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How to avoid Detail Page Needing Correction suspension?

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Hello,

 

We are contacting you because you have added inaccurate information to product detail pages.

 

Why did this happen?

Sellers on Amazon.com are not allowed to add inaccurate information to product detail pages.

 

We’re here to help.

To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and “Product detail page rules” in Seller Central Help.

 

Here are examples of your listings that do not follow this policy:

————————————-

Detail Pages Needing Correction

————————————-

ASIN: B0********

Attribute Needing Correction: bullet_point

 

We have canceled the listings mentioned above.

 

How do I reactivate my listings?

Please modify your product and product detail page to ensure they do not violate Amazon listing policies.

 

To edit your ASINs:

  1. In the Inventory section of Seller Central, select Manage Inventory.
  2. Search for the ASIN you would like to edit and click Fix Stranded Inventory.
  3. Edit the inactive ASIN by updating the current page.
  4. Save, then email listings-evaluation@amazon.com with a description of what you have fixed on the product detail page.

Once we review the product detail page and determine the policy issue has been addressed, we will reinstate the ASIN.

 

Have your listings been removed in error?

If you believe there has been an error, please tell us why. Your explanation should include the following information:

— The reason the listing does not violate our Product Detail Page policies.

 

What happens if I do not provide the requested information?

If we do not receive the requested information, your listings will remain inactive.

 

Please review your other listings in the Inventory section of Seller Central to make sure that they follow our policies (https://sellercentral.amazon.com/gp/help/201186860).

 

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

 

— iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485

— Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…

Sincerely,

Seller Performance Team

Amazon.com

What to do if Amazon suspend my account?

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Counterfeit

Suspension Type: Legal

The Why

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How to avoid Counterfeit suspension?

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Hello,

We received a report from a rights owner that you are listing counterfeit products. Sellers on Amazon.com are not allowed to create listings or detail pages for counterfeit goods.

We removed the content listed at the end of this email. We may let you list this product again if we receive a retraction from the rights owner. Their contact information can be found below.

(Rights owner name)
w******************@****l.com

If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@amazon.com.

If you believe that the reported content is not counterfeit, you may email notice-dispute@amazon.com. with supporting information.

If the rights owner does not retract their complaint, or you do not provide supporting information, we may provide your contact information to the rights owner upon their request.

We consider allegations of counterfeit a serious matter and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.

To learn more about this policy, search for “Intellectual Property Violations” in Seller Central Help.

ASIN: B0******
Title: ******** ********** ********** ********** ****** ** *** ***** ******** ** ** ********** ****

Infringement type: Counterfeit
Complaint ID: 6**********

Sincerely,

Seller Performance Team
https://www.amazon.com
Amazon.com

What to do if Amazon suspend my account?

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Pesticide

Suspension Type: Legal

The Why

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How to avoid Pesticide suspension?

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Hello from Amazon Selling Partner Support,

This is in response for your case regarding the ASIN: B0******** pesticide issue.

Upon checking with your ASIN B0******** we confirmed that your listing is gated as pesticide product. I would like to apologize for any inconvenience this may have caused to you and to clarify this matter, let me provide further details on how Amazon works on this kind of situation.

There was a mass e-mail sent to each and every seller with regards to their respective SKU’s which are gated as pesticide. The team has classified the listing on the basis of the product information (Title, Bullet points, Keywords and Description) and also the usage of the product.

For the given listing ASIN’s , if the product is not a pesticide or a pesticide device but the title or description consists of keywords like ‘preventing’, ‘destroying’, ‘repelling’, ‘germs’ or ‘mitigating any pest’, or makes any ‘antimicrobial’, ‘anti-fungal’, ‘antibacterial’, or ‘pesticide’ ‘bacteria’ ‘safe’ ‘toxins’ ‘allergic’ ‘natural’ claim it is enough for the product to be gated as pesticide.

For example: For the given listing ASIN B0******** has the word “”antibacterial”” in your description, Since these keywords are pesticide term our internal tool identifies your listings as pesticide.

https://www.amazon.com/dp/B0********?ref=myi_title_dp

Further checking, I see that you are not approved to sell Pesticides products in Amazon. In order to sell the Pesticides products in Amazon they have some criteria (i.e) Seller who sell Pesticides products in Amazon they must have US residential and complete an e-Learning and related test.

Further checking, I’ve confirmed that your current residential address is in **********. Hence in this case we are unable to edit or modify your detail page and also you are not permitted to sell this product in US market. We apologize for inconvenience caused in this regard.

NOTE: Request approval options are applicable only for US residential based sellers. Non US seller are restricted to sell pesticide restricted products in US marketplace.

Additional Details:
Hello from Amazon Selling Partner Support,

I’m writing with reference to your email query regarding ASIN : B0******** is inactive and you would like to reinstate the listing for the ASIN.

To help you with this our previous associate has raised your concern to our internal team and got an update stating as “The listing for the ASIN is classified as pesticides and cannot be reinstated”.

Q. Why the listing of ASIN : B0******** is flagged under pesticide category ?

Please be informed that our internal team review the all ASIN’s listed on the Amazon, On that review the listing of ASIN :B0******* is flagged as pesticide product because you have mentioned the pesticide related word “Safe” in the detail page of the ASIN. You may verify the same through the below link:

https://www.amazon.com/dp/B0********?ref=myi_title_dp

Products which can include:
• Ultraviolet lights;
• Air treatment units or filters;
• Water treatment units or filters;
• Sound generators;
• Insect traps; or
• Products that make pesticidal claims, such as “disinfects” or “sanitizes”.

Note: As per Amazon policy, Approval from Amazon is required to sell this product based on multiple factors. As per Amazon policy, only U.S. residents are eligible for listing pesticide products on Amazon.com. At this time, you are not approved to sell this product.

For further assistance regarding this issue, kindly check on the link below:

https://sellercentral.amazon.com/gp/help/

For additional information, see EPA guidance on what a pesticide is:

https://www.epa.gov/minimum-risk-pesticides/what-pesticide and what a pesticide device is: https://www.epa.gov/safepestcontrol/pesticide-devices-guide-consumers#2.

If item is a pesticide, seller should be a resident of US and business address should be within US. In this case, you are unable to get an approval or edit the listing and we are unable to resume the sales.

Further Non-US sellers, we are unable to sell pesticides or insecticide devices on Amazon.com for sale. In addition, the sale of used or repackaged pesticides or insecticidal equipment on Amazon.com is also prohibited. So in this case, we are unable to offer your listings for these items.

1. How to resolve this issue ?

In this case, you can create removal order for the item, remove the restricted keyword and send the item back to our inventory with different ASIN.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Click here for yes:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A1Z4XZ3BDJIUHH&c=6543210831&k=hy
Click here for no:
https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=A1Z4XZ3BDJIUHH&c=6543210831&k=hn

Thank you!

To view your case details, or respond, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=***********

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us

Thank you for selling with Amazon,

************** b.
Amazon.com Seller Support

What to do if Amazon suspend my account?

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Variation Abuse

Suspension Type: Legal

The Why

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How to avoid Variation Abuse suspension?

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Hello,

Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?  

We have not received a valid plan of action addressing the listings below.

Amazon previously alerted you of these issues by emailing the notices listed below:

Notice one:
— Date: 09/06/2019
— ASIN: B0******** B0******** B0*********
— Policy violation: Variation Abuse

How do I reactivate my account? 

To reactivate your account, please submit a plan of action that addresses these issues within 24 hours. A valid plan of action should include: 

— Greater detail on the root cause(s) of the policy violation.
— Greater detail on the actions you have taken to resolve POLICY issues.
— Greater detail on the steps you have taken to prevent the policy violation going forward.
— Greater detail on how your account has complied with our policy.
— Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

How do I send this information? 

Please submit your plan and supporting product documentation by responding to this email from your case log in Seller Central (https://sellercentral.amazon.com/cu/case-lobby).

We’re here to help 

The Account Health Support team is available 7 days a week to address your concerns in detail. To request a call from the Account Health Support team between 7:00 am to 6:00 pm Pacific Standard Time use this link: (https://sellercentral.amazon.com/cu/contact-us/cmn/QUALITY) or between 9:00 to 5:00 China Standard Time use this link: (https://sellercentral.amazon.com/cu/contact-us/cmn/MARKETPLACE).

You can learn more about Amazon’s policies in Seller Central Help:

— ASIN Creation Policy (https://sellercentral.amazon.com/gp/help/201844590)
— Variation Relationships (https://sellercentral.amazon.com/gp/help/8831)
— Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)
— Fair Pricing (https://sellercentral.amazon.com/gp/help/62551)

You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

— iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
— Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl… 

Sincerely,

Seller Performance Team
Amazon.com

What to do if Amazon suspend my account?

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Related Accounts

Suspension Type: Legal

The Why

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How to avoid Related Accounts suspension?

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Hello,

We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.com.

We removed your listings from our site. Funds in your account will be available after any A-to-z claims or chargebacks are deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

Regards,

Seller Performance Team
http://www.amazon.com

What to do if Amazon suspend my account?

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Hazmat

Suspension Type: Legal

The Why

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How to avoid Hazmat suspension?

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Hello from Fulfillment by Amazon,

We are currently conducting a dangerous goods (hazmat) review of one or more of your products:

CONFLICTING OR MISSING DG DOCUMENTATION

ASIN Merchant SKU FNSKU Title
B0********* ** ** ****** ** *** ***** “***** ** *** *** ** ** *** *** *   ********** ** **** * ******”

We do not have enough dangerous goods information to correctly classify the above products, and until you provide the necessary information, the products will not be available for sale and you will not be able to send more units to Amazon fulfillment centers. We need you to provide a proper Safety Data Sheet (SDS) for each product listed above. You may submit an exemption sheet only if the product does not have an SDS and does not contain any harmful chemicals, such as alcohol, acid, sodium, and so on, or if the product is, contains, or is sold with batteries.

Please make sure the SDS complies with the following requirements:

Created or updated within the last five years
Include new GHS / CLP hazard identification information
Includes all 16 standard SDS sections
Matches the listing title (also referred to as the product name) as it appears on the product detail page
Matches the manufacturer or brand name displayed on the product detail page
Please make sure the exemption sheet complies with the following requirements:

Matches the listing title (also referred to as the product name) as it appears on the product detail page
Includes your full name (first and last)
Includes the current date
Is allowed for your product (exemption sheets will only be accepted for products without harmful chemicals or products that are, contain, or are sold with batteries)
Contains all required information (ensure all red cells are filled in and black cells are left blank)
Important: Complete instructions on how to fill out the exemption sheet are available in the template itself within the Instructions tab.

Once your document (SDS or exemption sheet) is ready, please submit it through the Seller Central upload page.

When the proper information has been provided, the review process generally takes four business days. You will receive a notification of the results when the review is complete. As a friendly reminder, please make sure the product description adequately describes the product under review.

For more information on SDS and exemption sheets, refer to Required dangerous good information and documentation.

All sellers are responsible for ensuring that products sent to Amazon fulfillment centers comply with FBA policies and any legal requirements regarding dangerous goods, even if they are not currently restricted by FBA.

For more information on dangerous goods, see the Dangerous goods identification guide.

Thank you,

The Fulfillment by Amazon team

What to do if Amazon suspend my account?

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Generic or Different

Suspension Type: Legal

The Why

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How to avoid Generic or Different suspension?

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Hello,

We are contacting you because you have added inaccurate information to product detail pages.

Why did this happen?

Sellers on Amazon.com are not allowed to add inaccurate information to product detail pages.

We’re here to help.

To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and “Product detail page rules” in Seller Central Help.

Here are examples of your listings that do not follow this policy:
————————————-
Detail Pages Needing Correction
————————————-
ASIN: 6**************
Attribute Needing Correction: item name
We have canceled the listings mentioned above.

How do I reactivate my listings?
Please modify your product and product detail page to ensure they do not violate Amazon listing policies.

To edit your ASINs:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the ASIN you would like to edit and click Fix Stranded Inventory.
3. Edit the inactive ASIN by updating the current page.
4. Save, then email listings-evaluation@amazon.com with a description of what you have fixed on the product detail page.
Once we review the product detail page and determine the policy issue has been addressed, we will reinstate the ASIN.

Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
— The reason the listing does not violate our Product Detail Page policies.

What to do if Amazon suspend my account?

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CBD

Suspension Type: Legal

The Why

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How to avoid CBD suspension?

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Hello from Amazon,

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: B0********, SKU: IO-*****-****, Title: “****** ** ** ** ** ** ** ** ******** * ************ * ** ** **** *** **** **** **”

This product has been identified as a prohibited CBD/cannabinoid product. Items containing CBD or cannabinoid, including topical products, are prohibited from listing or sale on Amazon.

For more information, please see the Drugs & Drug Paraphernalia Seller Help Page – https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=200277220

For more information on our policies, search for “Restricted Products” and “Listing Restrictions” in Seller Help.

*FBA Notice: If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If this inventory is not removed within 30 days of this notification (by 30 May 2019), we may dispose of it in accordance with FBA policies.

For more information on our policies, please search “FBA Policies and Requirements,” “FBA Product Restrictions” and “FBA Prohibited Products” in Seller Help.

**Action Required: Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with our policies.

Please note that moving a restricted product listing to Out of Stock (OOS) does not make the listing compliant. Failure to properly close or delete all restricted product listings from your inventory may result in the removal of your selling privileges and permanent withholding of funds. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately, to ensure compliance while you appeal the restriction with Seller Support.

Failure to comply may result in the removal of your selling privileges, and funds may be permanently held as a result of these violations.

We appreciate your cooperation and thank you for selling on Amazon.com.

Amazon Services

What to do if Amazon suspend my account?

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Wrong Category Flag

Suspension Type: Legal

The Why

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How to avoid Wrong Category Flag suspension?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Hello,

We removed some of your listings because they are in the wrong category. The listings we removed are at the bottom of this message.

These listings belong to incorrect category.

Sellers on Amazon.co.uk are not allowed to list items or create product detail pages in the wrong category.

If you do not have access to the correct category for an item, you may not list it on our site.

If this problem continues, we may not allow you to sell on Amazon.co.uk. To learn more about this policy, search for “Product Detail Page Rules” in Seller Central Help.

Please review your other listings in the Inventory section of Seller Central to make sure that they follow our policies (https://sellercentral-europe.amazon.com/myi/search/OpenListingsSummary).

To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.co.uk/hz/contact-us/performance).

– Listings Removed –

ASIN: B0*********

Sincerely,
Seller Performance Team
Amazon.co.uk
http://www.amazon.co.uk

What to do if Amazon suspend my account?

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Utility Patent

Suspension Type: Legal

The Why

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How to avoid Utility Patent suspension?

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Hello,

We received a report from a rights owner that believes the items at the end of this email infringe their patent: 10,***,***.

We may let you list this content again if we receive a retraction from the rights owner:

(Rights owner name)
a*****@*********o.com

If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@amazon.com.

If you believe that the reported content does not infringe the rights owner’s patent, you may email notice-dispute@amazon.com
with supporting information.

We consider allegations of intellectual property infringement a serious matter. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.

To learn more about this policy, search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070).

ASIN: B0********
Title: ***** ** ** ** ***** *** ********* ** ** **** * ****** *** *** *

Infringement type: Patent

Patent Number: 10,***,***

Complaint ID: 6***********

You can learn more about your account health in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/seller-rating/pages/performance-summary.html).

Sincerely,
Seller Performance Team
https://www.amazon.com
Amazon.com

What to do if Amazon suspend my account?

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Duplicate Listings

Suspension Type: Legal

The Why

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How to avoid Duplicate Listings suspension?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Dear Customer:

We get in touch with you because you may have created a few pages of details of the product for products that already exist in our catalog.

What is this about? 

Sellers can not create more than one page for a single product details including, among others:

– Add products that are not genuine child type: set phrasees true of the parent product.
– Change the detail page of the product parent to child does not match the products.

How I can restore my listings? 

If you think we have withdrawn their listings in error, please respond directly to this message with invoices showing that these products have complete brand products under the conditions described in the details page. External links are not accepted. For security reasons, only accept attachments in formats .jpeg, .jpg, .pjpeg, .gif, .png, .tiff, .pdf, .txt or .csv.

We will study the bills you provide.
For more information about this policy, search for “Rules details page of the product” in the Help Seller Central.

Check the rest of their listings in the “Inventory” section of Seller Central to ensure that they follow our policies ( https://sellercentral-europe.amazon.com/gp/help/201186860 ).

————————————-

listings removed

————————————-

ASIN: B0********, B0********, B0*********, B0********

Have your listings have been removed by mistake? 

If you suspect an error, tell us why. The explanation should include the following information:
– does your account has not violated the listings Abuse Policy. 

You can check the performance of your account ( https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_warn ) or click Account Status on the Home screen of Amazon Seller App on your device Android or iOS. Panel account status displays account performance relative to performance statistics and policies needed to sell on Amazon.

– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&am…;hl=en 

Cordially,
Seller performance
Amazon.es
http://www.amazon.es

What to do if Amazon suspend my account?

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Marketing Claims

Suspension Type: Legal

The Why

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How to avoid Marketing Claims suspension?

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Hello from Amazon,

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: B0*******, SKU: o*******, Title: “****** *** ** **** * * ******* ****** ** * ****** **** ****** ** **** *** **”

The sale of products making unauthorized health claims is prohibited on Amazon.co.uk. Further information can be found here: http://ec.europa.eu/nuhclaims/

Why is this happening?

We took this action because this product is not permitted for sale on Amazon.co.uk. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon’s policies.

What actions do I need to take?

– If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate this removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Europe Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.co.uk/gp/help/201030350 and https://sellercentral.amazon.co.uk/gp/help/200140860
– Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon’s policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.

What happens if I fail to follow the above instructions?

Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account.

We’re here to help: 

If you have questions about our restricted products policy, please review: https://sellercentral.amazon.co.uk/gp/help/201743940

Have you received this notification in error?

– If you believe the product(s) listed above are permitted for sale on Amazon, please include evidence or documentation demonstrating that your account has not violated our restricted products policy and contact Seller Support: https://sellercentral.amazon.co.uk/cu/contact-us. We will investigate your concern.
– If you are unsure, please review: https://sellercentral.amazon.co.uk/gp/help/201743940 before appealing the restriction with Seller Support.

You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing in light of the metrics and policy compliance standards required to sell on Amazon.
– Download iOS App at https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8
– Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB

We appreciate your cooperation and thank you for selling on Amazon.co.uk.

Amazon Services Europe

What to do if Amazon suspend my account?

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FDA

Suspension Type: Legal

The Why

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How to avoid FDA suspension?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Hello from Amazon,

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: B0*******, SKU: J-****** ****, Title: “***** ** ** *** *** ** ** *** ** ** ** ******** ** *******”
ASIN: B0********, SKU: J-***** **** ***, Title: “***** ** ** *** *** ** ** *** ** ** ** ******** ** *******”

This product has been identified as an electronic cigarette, vaporizer or a related product or accessory that may or may not contain nicotine. Amazon policy prohibits the listing or sale on Amazon of electronic cigarettes and related products, such as batteries and e-liquid juice, regardless of whether they contain nicotine. Violations of this policy may result in a permanent hold on funds in your account.

Why is this happening?

We took this action because this product is not permitted for sale on Amazon.com. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon’s policies.

What actions do I need to take?

– If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate a removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.com/gp/help/201030350 and https://sellercentral.amazon.com/gp/help/200140860.
– Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon’s policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.

What happens if I fail to follow the above instructions?

Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.

We’re here to help: 

If you have questions about our restricted products policy, please review:
https://sellercentral.amazon.com/gp/help/200164330
https://sellercentral.amazon.com/gp/help/200832300
https://sellercentral.amazon.com/gp/help/CYAVS22E6CQKV2B

Have you received this notification in error?

– If you believe the product(s) listed above are permitted for sale on Amazon, please include evidence or documentation demonstrating that your account has not violated our restricted products policy and contact Seller Support: https://sellercentral.amazon.com/cu/contact-us. We will investigate your concern.
– If you are unsure, please review: https://sellercentral.amazon.com/gp/help/200164330 before appealing the restriction with Seller Support.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing in light of the metrics and policy compliance standards required to sell on Amazon.
– Download iOS App at https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8
– Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US

We appreciate your cooperation and thank you for selling on Amazon.com.

Amazon Services

What to do if Amazon suspend my account?

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ASIN Creation

Suspension Type: Legal

The Why

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

How to avoid ASIN Creation suspension?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Hello,

Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have one more violations against the ASIN Creation policy provided below.

To learn more about this policy, search for “ASIN Creation Policy” in Seller Central Help (https://sellercentral.amazon.com/gp/help/G201844590).

Has your account been deactivated in error? 

If you believe there has been an error, please submit an explanation. Your explanation should include evidence or examples that demonstrate that your account complies with our ASIN Creation policy.

How do I send the required information?

If you wish to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

You can see the health of your account in the Performance section of Seller Central (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa).

Thank you.

What to do if Amazon suspend my account?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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